Questions we get every week.

Yes. We hold Florida certified air conditioning contractor license CAC1813266, plus Highlands County HC00648 / HC03048 and City of Lakeland AEC-13870. General liability is through Zurich and workers' compensation through Southern-Owners. Verify anything at myfloridalicense.com.

Since 2003, out of Lake Wales. The company incorporated under its current form in 2008 and has been listed in The Blue Book since then.

Tommy Gene Moses II — Gene — is president. It's an owner-run shop, not a franchise or a private-equity roll-up.

Standard hours are 8:00 AM to 8:00 PM Monday through Saturday, with emergency calls answered Sunday. Online listings disagree on our hours, so please call to confirm.

Same-day and next-day appointments are common, and customers regularly report technicians arriving within a couple of hours on no-cool calls.

An adult should be present so we can access the thermostat and air handler and review findings with you before any work is approved.

A diagnostic fee covers the visit and testing. You get the repair or replacement price up front, and nothing starts until you approve it. No surprise labor line items.

Yes — if you proceed with the repair on that visit, the diagnostic fee comes off the total.

New equipment carries the manufacturer's warranty, and our installation labor is warrantied separately. Terms are written on your invoice.

We're a Comfortmaker dealer (a Carrier-owned line) and can source equivalent equipment lines when a project or budget calls for it.

Yes. We fabricate and install complete duct systems, and for homes where ducts aren't practical we install ductless mini-splits.

By load calculation on the actual house — square footage, insulation, window area and orientation — not by copying whatever tonnage was there before.

Yes. New-construction mechanical subcontracting is a large share of our volume: plan take-offs, sheet metal, ductwork and equipment set on production schedules.